Operations System Analysis at Emory University
Atlanta, Georgia 30322
United States

April 2011-Present

Implementation, support and inventory control of applications used. Provides technical direction and consultation to users. Works closely with management to prioritize business goals and information needs. Research and analyze reported system issues. Update Service Now incident management tickets. Work with other system maintainers, facilitating meetings, and ensuring open issues are resolved. Maintain desktop connectivity to the campus network. Collect information to analyze and evaluate existing or proposed systems. Research, plan, install, configure, troubleshoot, maintain and upgrade operating systems. Troubleshoot and resolve hardware, software, and connectivity problems, including user access and component configuration. Install, configure, and upgrade desktop hardware, laptops, and peripherals to include; network cards, printers, scanners, monitors and webcam. Write and maintain system documentation. Maintain confidentiality with regard to the information being processed, stored or accessed by the network.

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Operations System Analysis at Smart Source/Emory University Woodruff Library/Contractor
Atlanta, GA 30322
United States

September 2010-March 2011

Research and analyze reported system issues. Work with other system maintainers to ensuring open issues are resolved. Generate system metrics for reporting purposes. Testing and documentation of software/hardware issues and resolutions. Install, configure, and upgrade desktop hardware, laptops, and peripherals to include; network cards, printers, scanners, and monitors. Maintain confidentiality with regard to the information being processed, stored or accessed by the network.

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Desktop Support Specialist at Focused HR Solutions\DeKalb County School System/Contractor
Decatur, GA 30032
United States

August 2010-September 2010

Assisted Systems Engineers during their Novell to Active Directory cutovers on a school-by-school basis. Windows troubleshooting as well as creating network printer assignments. Set-up Desktop Computers, Monitors, Laptops, and Pulling Cables. Troubleshooting and or re-run the script to bring all workstations into compliance. Configure all workstations according to instructions. Reimage all relocated workstations with Ghost according to instructions.

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Desktop Support Specialist at Resultz Staffing/Mosaica Education/Contractor
Atlanta, GA 30316
United States

August 2009-September 2009

Regularly assess staff training needs in computer use and maintenance, and communicate the need for training activities to the IT Support Manager. Conduct orientation for new staff members and help to facilitate computer-training sessions. Work one-on-one with employees to resolve problems with systems issues (LAN, WAN, software, hardware, phone system, etc.), and record problems and resolutions in the Helpdesk Management Package as assigned. Monitor the daily and weekly backup jobs.

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Desktop Support Specialist at Focused HR Solutions/DeKalb County School System
Decatur, GA 30273
United States

May 2009-June 2009

Assisted Systems Engineers during their Novell to Active Directory cutovers on a school-by-school basis. Attaching Windows XP machines to a Microsoft Domain. Windows troubleshooting as well as creating network printer assignments. Set-up Desktop Computers, Monitors, Laptops, and Pulling Cables. Troubleshooting and or re-run the script to bring all workstations into compliance. Configure all workstations according to instructions.

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Desktop Support Specialist at DeKalb County School System
Decatur, GA 30273
United States

August 2001-April 2008

PC imaging and configurations for LAN/WAN connection, technical support for Administrators, Teachers and Students. Provides on-site troubleshooting, Set up wireless classrooms for student instruction, performs regular data backups, collaborates with the system technical team to solve on-site problems. Establishes and maintains workstations and printers connections to school LAN. Resolves Software and Hardware problems, anti-virus software, and Ghost and Deepfreeze software tools.

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