Consultant at Genex Technologies Inc
Newark, Delaware 19702
United States
http://www.genexinfo.com/
May 2006-April 2009
Genex Technologies Inc, Newark, Delaware May 06 – April 09
CIGNA HealthCare, Philadelphia, PA April 08 – March 09
Sr. Business Analyst
CIGNA has been an esteemed provider of different health care products to the various employers across the globe. CIGNA in order to address changes in the Family Medical Leave Act (FMLA) and at the same time in an effort to be industry competitive and ultimately differentiating came up with an initiative to enhance their Leave Solutions. As part of this initiative, CIGNA decided to provide an in house Claim Administration/Leave Management System with extended capabilities/enhancements. These capabilities include FML/STD leave processing, Claim management, integrated reporting, and Self- service capability
• Performed GAP Analysis with the concerned project team working on this project to understand the current process path being undertaken for the Data Migration within the current Claims Administration System.
• Facilitated JAD sessions for requirements gathering by having the key members from the three different teams attend the meetings related to the migration requirements and the process modeling of the Migration Process Path for the future state.
• Facilitated Q & A sessions with the different teams individually to detail out the requirements for the Migration Requirements Documentation.
• Assisted the project manager in facilitating sessions for the creation of the Migration Task/Cut-off Schedule and documenting the process effectively after each of these sessions.
• Facilitated Quality Assurance sessions with the business SMEs to identify and create User Acceptance test scripts for the complete Claims Administration System.
• Documented these manual test scripts within the Mercury Quality Center (MQC), which helped the business to properly utilize the test cases and report Defects through the MQC.
• Provided Training to the business users in terms of testing the new Claims Administration System and provided additional training sessions on how to use the MQC.
Nationwide Insurance, Columbus, OH May 06- March 08
Project Solution Lead
Nationwide is one of the largest insurance and financial services companies in the world. Nationwide Financial, a particular line of business within Nationwide Insurance had initiated a program level effort to restructure their Claim Management System. As part of this initiative multiple phases/efforts were planned to enhance the business processes applicable to Claims processing and at the same time restructure the Compensation Process Path based on which compensation/ commissions are being paid to the various agents as and once the claims have been processed. One of these phases/efforts was aimed at automating the Agency ‘Charge Back’ adjustments and the alignment of Broker/Agent business rules.
• Facilitated Scope Identification sessions with the business SMEs and stakeholders to define the scope, high-level requirements and documented them appropriately within the Business Operating Model and the Business Alignment Document.
• Facilitated the Business Process Modeling/Re-engineering sessions to identify the AsIs and ToBe Process Maps and documented them as part of the High-Level Requirements related to the major business processes within the scope of the project.
• Facilitated Joint Application Development sessions to identify the Use Case/Story catalog and to detail out the Functional/Non-Functional Requirements from the High-Level Requirements.
• Facilitated and lead Use Case/ Story Review Sessions at the beginning of each iteration, which ensured the correctness and the validity of the Functional Requirements detailed out under these Use Cases/Stories.
• As the Requirements Liaison facilitated the appropriate Requirements/Design Review sessions, which helped the business stakeholders and the IT team at Nationwide to assess the status of the requirements and also provide updates to the requirements
• As the Project Management Liaison, assisted the project manager in facilitating the daily/weekly status meetings in the absence of the project manager, provided status updates on different project tasks, and updated project task schedules as and when needed.
• Also assisted the project manager in facilitating the Risk/Issue Identification and Mitigation sessions for the duration of the project, thereby providing additional advantage in the Project Management tasks for the project.
• Facilitated Iteration Planning Sessions along with the Business Lead on the project, which included business SMEs from the various line of business and the project team to gauge their dependencies on the project, created, and documented the Iteration/Implementation Plan based on the notes from these sessions.
• Facilitated Planning Sessions with the Requirements Team and the project teams to effectively create various artifacts such as the WBS, Requirements Management Plan, and the Change Management Plan.
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