Management Consultant at Accenture
Vancouver, British Columbia Canada
October 2011-Present
• Develop and enhance professional relationship with customer
• Identify and deliver internal process improvements for enhancing customer service and/or operational efficiency
• Utilize efficient and effective processes and standards in order to continuously improve quality
• Directing the design and implementation of analyses that will identify requirements related to people, processes and technology
• Deliver QA testing strategies and solutions through business, functional and technical expert
Business Analyst at SPOT SOLUTIONS LTD.
Vancouver, British Columbia Canada
March 2011-September 2011
• Manage project deliverables/schedules/costs
• Requirements gathering, document requirements and deal with all levels of the organization.
• Create and present system Swim Lane diagrams and Use Cases
• Document system behavior
• Work together with Technical Manager and System Architect to provide impact assessment and design documentation
• Prepare and present future system envision document
Business Analyst at NetCracker
Vancouver, British Columbia Canada
December 2005-March 2009
• Develop and present Business Cases for new equipment commissioning and assurance processes
• Participate in the workshops and meetings to draw out business requirements
• Clarify client requirements, business needs and project objectives, via feedback sessions and client meetings, in collaboration with all stakeholders
• Analyze requirements from various sources
• Prepare Cost benefits analysis together with TELUS business and NetCracker technical teams
• Facilitate current business process
Recommend Olga