Head of CRM and channels IT domain at Raiffeisen Bank
Budapest,
Hungary

February 2011-Present

Responsible for Front-end, CRM, IBM Process Server and Internet & SMS Bank from 2011 for electronic content management and customer data management - Comprehensive IT management of Front-end program including parallel development projects (used in the whole network for daily sales, origination and transaction processes) - IT management of Internet Bank developments – redesign of the Internet Bank; replacement of the whole authentication and authorization system - Leading the implementation of CRM strategy - Preparation of the implementation of a complete Campaign Management solution - Proof of Concept implementation and evaluation of a central pricing and product catalogue solution (SunTec TBMS-F) - IT management of the implementation of a central document and case management system including imaging solution

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Head of Front-end and CRM analyst team at Raiffeisen Bank
Budapest,
Hungary

February 2009-February 2011

Responsible for Front-end, CRM and IBM Process Server - Participating in creating the concept of a brand new Front-end solution and defining an implementation roadmap - Comprehensive IT management of the Front-end project, supporting and supervising of Front-end relevant developments - Participating in development of the CRM strategy of the bank - Managing CRM related developments

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Head of IT solution analyst team & member of SOA Core Team at Raiffeisen Bank
Budapest,
Hungary

March 2006-February 2009

Analyzing and implementing innovative technologies and methodologies - IT management of the implementation of an integration centric BPM solution including end-to-end automation of the time deposit handling process and creation of a process based development methodology - Managing the implementation of a SOA service repository and service life cycle model - Participation in creating the SOA Governance model of the Bank and in renewal of testing methodology - Creating IT Research reports – attendance on IT conferences, tracing researches

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IT analyst at Telenor Hungary
Budapest,
Hungary

April 2003-March 2006

Responsible for Internet and other electronic channels - Managing electronic channels, getting up improvement concepts - IT management of improving service and sales functions of the Internet channel - IT project management of the implementation of a new GSM based location identification service - BPR of mobile equipments’ delivery service ordered through Internet and implementing an automated end-to-end process - Selection and implementation of SST terminals

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Consultant at Menas Ltd.
Budapest,
Hungary

March 1999-March 2003

- Specifying and implementing a complete stock management and material stock-registry systems - Auditing and testing a bank’s official reporting system and related processes (e.g. PSZAF, MNB reports) - Functional specification of official banking reporting system

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