Program Manager at HQ Army Materiel Command
Huntsville, AL 35898
United States

January 2010-Present

INFORMATION MANAGEMENT EXPERTISE in high level business and customer processes, applications, systems, and security techniques in direct support to the Deputy Chief of Staff, G-1. Manage information systems; customer requirements, Identify and resolve problems associated with helpdesk management network operations and desktop computer hardware and software issues; Ensure customer support services are in place for enterprise wide initiatives. Develop clear project tasks and milestones, and assess performance measures. PROJECT PLANNING involving hardware, software and network systems integration, deployment of new technology software capabilities, Develop proposals for new systems or modification to existing software, network, and information systems configurations to determine operability and effectiveness. Review and evaluate existing software for efficiency and effectiveness. Develop written recommendations, technical guidance, and support to meet user and organizational needs and requirements. Prepare and manage procurement requirements, writes technical requirements. Specify requirements, assess proposals; coordinate with contracting officers and evaluation committees. Develop and present formal reports. QUALITY ASSURANCE for management, evaluation, development, selection, or install approved new or modified services or operating structures. Apply standards, guidelines, directives, and regulations. Manage plans based upon costs, documentation, specifications, timelines, and resource utilization. Perform and document analysis studies. Ensure upgrade strategy is in place to maintain software and hardware efficiency. Manage budget submissions. Manage operations and maintenance, design, implementation, modification and upgrade of server and client systems. COMMUNICATION SKILLS as an experienced leader and manager. Extremely proficient in both oral and written communication. Manage G-1 customer requirements and lead G-1 technical internal and external teams. Provide oral and written technical guidance and expert direction in problem identification and resolution. KEY PROJECTS AND ACCOMPLISHMENTS Total Employee Development (TED) information system As the HRM Domain Portfolio Manager, implemented the Deputy Commanding General (DCG) mandate to implement TED information system at all AMC subordinate Commands. Project on going with expected full operating capability (FOC) on 30 July 2012. a. Estimated Implementation Costs: $ 894k b. Estimated Annual Recurring Costs: $900k c. Cost Savings: Implementation resulted in the $4-5 Million in annual savings achieved through the standing down of duplicate capabilities across the Command Army Workload Performance System (AWPS) As the HRM Domain Portfolio Manager ensured the organization continued the implementation of the AWPS program throughout the Command’s industrial-based operations as mandated in the National Defense Authorization Act of 2002. The program ensured the Command visibility into key workforce management earned value metrics for its industrial-based workforce. The system is comprised of five major modules integrating data on operational requirements, current performance information, resource management, time and attendance, and output to facilitate the linkage between manpower and budget programming, planning, and execution. The project reached FOC December 2011. a. Estimated Implementation Costs: $80M b. Estimated Annual Recurring Costs: $8M c. Anticipated Tangible/Intangible savings: System allows the Command properly manage industrial based workforce. Through earned-value management methods built into the tool allows the Command to make data driven workforce management decisions.

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Project Manager at Aviation and Missile Command CIO
Huntsville, AL 35898
United States

January 2009-January 2010

PROJECT IMPLEMENTATION MANAGER on a wide range of complex information technology projects to include the Army’s Aviation & Missile Command’s (AMCOM) logistics, dashboard, and helpdesk solutions. Directed project staffs in executing AMCOM IT program plans and objectives. Prepared, monitored and implemented project timelines using Microsoft Project software and other customer-off-the-shelf solutions. Obtained hardware and software through acquisition process: employed cost justifications, submitted bids and acquired systems within budget limits. Visited project sites to perform quality control, conducted meetings and ensure client satisfaction. Utilized AGILE software development methodology. Exceeded customer and agency timeline expectations by completing many projects ahead of schedule. Consulted internal/external clients to define and analyze functional requirements translated into technical specifications on the client’s critical design document. PROVIDED EXPERT TECHNICAL ADVICE on complex issues involving integration and configuration of computer hardware and software. Served as subject matter expert in configuration management software service capabilities and operations providing in-depth briefings. Assembled, researched, analyzed and reported on information to improve IT systems, indicating specific recommendations for enhancements. Served as functional and technical expert for AMCOM products and services. Provided advice and guidance on technical problems and issues to project staff. LED AND DIRECTED PROJECT STAFF in the implementation of critical AMCOM enterprise wide IT projects. Led numerous IT professionals with responsibilities in operating systems and customer support to ensure mission-related activities are effectively planned, coordinated, and executed. Communicated to team the overall organizational mission, specific details of assignments, work product requirements, project work plans, individual and team project deadlines. Developed goals and implemented processes to effectively meet and exceed mission objectives. Monitored implementation and completion of work, and evaluated performance and work quality to ensure smooth and efficient operations. PROVIDED OUTSTANDING AND HIGH QUALITY CUSTOMER SERVICE to AMCOM community and internal/external customers. Worked closely with customers to identify and analyze new information systems requirements, operational problems, and quantitative and qualitative performance issues. Provided timely, efficient and courteous service. DEMONSTRATED EFFECTIVE ORAL COMMUNICATION SKILLS, developed collaborative relationships with customers, IT professionals and external personnel. Conducted regularly scheduled team meetings to monitor and facilitate pre-implementation activities, ensuring successful completion of customer requirements, proper pricing of requirements and completion of customer. Participated in top-level briefings to discuss customer requirements and organizational problems; informed management of scheduling, costing, scope creep and delays in projects that appeared to jeopardize the required timeline. Discussed impacts on project with senior leadership. PREPARE A VARIETY OF COMPLEX WRITTEN MATERIALS AND REPORTS. Researched, gathered, compiled and analyzed data; created project management briefings and reports, budgets, functional statements, organization charts and resource plans for senior level approval. Developed and executed project schedules and implementation plans. Ensured all documents were thorough, accurate and timely. KEY PROJECTS AND ACCOMPLISHMENTS MANAGEMENT AUTOMATED CIO/G6 INFORMATION CONSOLIDATED (MAGIC) DASHBOARD As Software Project Manager, I successfully implemented the CIO/G-6 business intelligence requirements to provide visibility into the organization’s software engineering processes. As a part of the project I developed the customer solution, summary of requirements, estimated costs, project approach and timeline, and implementation plan. This initiative facilitated an improved service level management, by ensuring that agreed services were delivered effectively and efficiently utilizing LEAN Six Sigma/Capability Maturity Model Integration (CMMI) initiatives for maximum customer satisfaction. LOG-ON USER ACCESS MANAGEMENT (LUMA) SYSTEM In support of AMCOM’s implementation of the Enterprise Resource Planning system Logistics Modernization Program (LMP) I implemented an access management tool capable of supporting the 10k AMCOM employee population. As a part of the project I developed the customer solution, summary of requirements, estimated costs, project approach and timeline, and implementation plan

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Business Analyst at BlueCross BlueShield of South Carolina
Columbia, SC 29207
United States

May 2008-January 2010

I analyzed customer requirements, provided analysis, and resolutions of business systems in support of the organizations multiple programs. I prepared, coordinated, and distributed information regarding how they supported the various programs. I was responsible for the mapping of customer requirements to product capabilities. I gathered data from various supported systems, and determined best means to present in an enterprise format. I conducted complex systems process analysis, design, and simulation. I researched various solutions ensuring they met the business needs of the organization. I interpreted leaderships intent to create requirements for various business systems. I created detailed design diagrams for system and process flows using modeling tools.

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Human Resources Specialist at United States Army Reserves
Various, various varies
United States

May 2001-April 2009

Military Human Resources Specialist

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Project Manager at Aviation and Missile Command CIO
Huntsville, AL 35898
United States

November 2005-May 2008

Software Project Manager responsible for implement software products using Capability Maturity Model Integrated (CMMI) principals.

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Quality Assurance Specialist at Defense Contract Management Agency
Columbia, SC 29207
United States

August 2004-November 2005

Responsibilities involved studying contractor’s quality control systems; assisting in analyzing contracts, purchase orders, specifications, technical orders and change orders. Other quality activities included: maintaining surveillance of contractor’s quality control systems design, assist in conducting review and evaluation of contractor’s quality control procedures, reviewing contractor’s quality data, performing product inspections and charting quality trends and data. Assurance functions further entailed monitoring contractor performance and administering quality assurance functions to include a variety of contracts, number of special provisions and specialized products. Interfaced with various Government contractors. Made recommendations by analyzing facts and current conditions regarding Quality Assurance. Utilized instructional text such as the Federal Acquisition Regulation, the Defense Logistics Acquisition Regulation, the Defense Contract Management Command One book, and various government software applications such as RAMP, ALERTS, etc. in executing daily tasks. Additional duties included performing various network management tasks encompassing hardware and software installation, end-user support, and maintenance of existing systems. Served as a Quality Assurance Specialist for the Defense Contract Management Agency. Responsibilities involved studying contractor’s quality control systems; assisting in analyzing contracts, purchase orders, specifications, technical orders and change orders. Other quality activities included: maintaining surveillance of contractor’s quality control systems design, assist in conducting review and evaluation of contractor’s quality control procedures, reviewing contractor’s quality data, performing product inspections and charting quality trends and data. Assurance functions further entailed monitoring contractor performance and administering quality assurance functions to include a variety of contracts, number of special provisions and specialized products. Interfaced with various contractors that conduct business with the Government. Made recommendations by analyzing facts and current conditions regarding Quality Assurance. Utilized instructional text such as the Federal Acquisition Regulation, the Defense Logistics Acquisition Regulation, the Defense Contract Management Command One book, and various government software applications such as RAMP, ALERTS, etc. in executing daily tasks. Additional duties included performing various network management tasks encompassing hardware and software installation, end-user support, and maintenance of existing systems.

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