Sanjose V. Joseph

Professional Summary

 

Primary strength: A certified Certified Scrum Master with experience in design, preparation and implementation of custom tools for Management processes and business procedures in close collaboration of all the stakeholders and project members including planning, implementation, operations, and Support departments.

Conceived and developed several software tools for quality, task management and project management using Excel/VBA and ASP.Net. Some of them are:

Monitoring and Reporting Mechanism for ITIL projects.

Agile Project Management Tool

Catalog based Quality Service Management Tool.

Audit Process Management Tool

CMMI L3 Process Automation and Documentation Tool

Capable of understanding contexts in large organizations quickly and suggesting effective ways of embracing improvement models in a very short time period.

Led/Part-taken in compliance management and improvement projects in companies such as GE, Electronic Arts, Client, Philips and Airbus.

Has led/ been part of teams implementing ISO 9001, CMMI, Six Sigma, ISO 27001, ISO 20000.

Worked for Quality/ Audits in AS 9100 environment.

Has experience in Agile project Management, as Product Owner, Scrum Master and Team member.

Good in his statistical skills and software metrics, and also proven expertise in Minitab and Advanced Excel, especially in Six Sigma projects.

Hands on exposure in software technologies, and his improvement solutions usually involve various automations of processes.

Worked on various technologies: MS SharePoint, ASP.Net, Access, Excel with VBA,

Worked as Business Analyst, and has work experience using OOPS and UML.

Education

Degree	University	Year of Passing
MBA (Systems)	Christ College, Bangalore University	2002
B.Sc. (Comp. Sc.)	SN College, Kerala University	1999

Certifications

Certified Scrum Master

PMCC Trained Project Management Professional

Certified Software Quality Analyst

ISO 9001:2000 Lead Auditor

ISO 27001:2005 Internal Auditor

Financial –AMFI Certified (Mutual Funds,) IRDA Certified (Insurance)

Experience

Organization	Designation	Duration
MahindraSatyam – SCSL	Project Lead	06/08 till now    (4 yr+)
Coreel Technologies	Executive Quality	07/05 TO 06/08 (3 yr)
CompetenSys	Consultant	06/04 TO 07/05 (1 yr)
GE (GE Capital Services now–Changed Name To- Genpact)	Senior Process Executive	12/02 TO 06/04 (1.5 yr)
Honeywell	Management Trainee	05/02 TO 10/02  (0.5 yr)

 

Trainings

Sl#	Title	Location	Organized by	Duration
1	AS9100, Quality Systems, Audit	Cincinnati, USA	GE Transport – Aerospace,	1 month
2	ISO 9001 Lead Auditor Course	Bangalore	BVQI	1 week
3	Project Management	Bangalore	PMI – from PMCC	4 days
4	ISO 20000	Bangalore	TUV India	1 day
5	Information Security --ISO 27001	Bangalore	STQC	3 days
6	Statistics For Software Metrics	Bangalore	Indian Statistical Institute	2 days
7	ITIL V3 (ISO20000)	Bangalore	Mahindra Satyam	3 days
8	UML and Design Pattern	Bangalore	Mahindra Satyam	1 day
9	MS Projects in Project Management	Bangalore	Mahindra Satyam	2 days
10	Sofware Estimation using Function Point	Bangalore	Mahindra Satyam	1 day
11	SAP MM Training	Bangalore	Mahindra Satyam	10 days
12	Certified Scrum Master	Bangalore	(Scrum Alliance – Good Agile)	2 days

Projects Profile

9.	Project Name : Quality Optimization
Client	Client among first five in Aircraft industry
Role	EMO Lead
Organization	Mahindra Satyam - Satyam Computer Services Limited, India
Duration	Jun 2010 – till date (2.5 years)
Team Size	Quality Team: 40	Project: 5000
Environment	Process Models: CMMI, ISO 9001, ISO 20000, EN 9100, BS25999, ISO27001, Six Sigma Tools: Reqtify, HP QC, MS SharePoint, MSat & Airbus proprietary tools, VBA with Excel, MS Access, ASP.Net.

 

Project Description

 

This project is into implement/maintain/improve CMMI and ISO 9001 based practices in Airbus IT.

Several custom tools were developed for this new “Quality-as- Managed-Service” approach

This project requires process expertise CMMI and ISO9001 to manage quality in large projects serving to critical areas of aerospace. Also expertise on tools such as Reqtify, HP QC, MS SharePoint etc are required. In addition, there are several internal Airbus proprietary tools that the team helps client with. Sanjo was the Project Administrator/PMO of the team that supported around 700 projects in Airbus.

 

Contribution

 

As a Project Administrator, Sanjo was performing the following roles:

• Conceptualized, Designed and oversaw development of several tools and methodologies for this new delivery model – Managed Services approach for delivering Quality Servces.
• Administer several MSat project management tools and invoicing tools as well as Airbus delivery assurance tools.
• Introduced Agile ways of working in Service Delivery Context
• Developed several procedures and Ways of Working
• Developed tools for ensuring on time deliveries for catalog based quality delivery  novel approach in quality service delivery, both excel based and ASP.Net based.
• Comprehensive project planning including scheduling, resourcing, HR, and infrastructure
• Monitoring & control of all the projects going on including planning & implementation, operations, and ensure timely completion of all the deliverables.
• Coordinating with all Domain(Department) leads for the preparation and arrangement of monthly, quarterly, and yearly progress update meetings.
• Reporting of monthly & quarterly progress updates.
• Conducting review meetings and report out to management.
• Support & coordination with finance for financial tracking and invoicing.
• Maintenance of issue & risk registers, escalations and management of high priority issues
• Implementation and control of change management procedures.
• Coordination with other departments like IT infrastructure, Commercial and Purchase, Resource Management, Admin(Corporate Services,) Finance, Regulatory and Compliance and strategic planning to ensure the timely resolution of dependencies, escalations and deliverables.
• High level coordination with vendors for the completion of their projects and internally for the disbursement of payments in timely fashion
• Managed deliveries from offshore using this novel process delivery infrastructure.
• Tracking the deliveries using dashboards to ensure quality and performance.
• Report outs on delivery performance,
• Developed ways of working to improve the efficiency of the team
• Project planning and Tracking
• Driving improvement initiatives for improving productivity and on-time delivery

 

8.	Project Name : ISO 20000 Implementation
Client	One among five largest Healthcare giant
Role	Process Consultant
Organization	Mahindra Satyam - Satyam Computer Services Limited, India
Duration	Sept 09 - Jun 2010
Team Size	Quality Team: 12,	Project :500
Environment	Process Models: ISO 9001, ISO 20000, ISO 13485, BS25999, ISO27001, Six Sigma Tools: Service Manager 7, VBA with Excel, MS Access.

 

Project Description

This was a project for rolling out ISO 20000 in the support team of 500 support engineers, mostly on SAP R/3. Improving process framework, on the floor implementation, automation and tools implementation, and coaching were the primary activities in this project.

 

Contribution

• Ideated, designed and oversaw development of “Automated-Monitoring-and-Reporting-Mechanism” for ITIL projects in Philips. The automation involved Excel/VBA, Access, and HP SM7.
• Performance tracking and report out to management using the self developed automated tools.
• Part of the team that rolled out ITIL practices / ISO 20000 based practices in the organization
• Lead alignment and deployment of quality policies & requirements for Projects, Changes and Support in various sectors within the Philips IT organization.
• Devise procedures, templates, and ways of working for improving the delivery quality and efficiency.
• Plan improvement projects and roll out.
• Propose and plan improvement projects based on ITIL / ISO 9001
• Plan process improvements and arrive at implementation schedule in consensus with the projects teams
• Review performance and compliance in project teams,
• Identify opportunities for improvement using periodic metrics analysis and practice review, customer interaction,
• Report outs for selling improvement opportunities to management,
• Assure the quality of service and projects are maintained through Institutionalization of processes across services and projects
• Ensure that all QA and QC activities are captured and performed in projects/services. Assure that proper control procedures are being followed and required documentation levels are maintained in all services in LOB/Program
• Ensure project/service process compliance with respect to Quality system processes and relevant frameworks like ITIL, ISO 20000, CMMI. Provide management with objective feedback regarding compliance to approved procedures, standards. Report on process/service related non-compliance to all stakeholders
• Identify problem areas of projects and services and taking corrective action through audits & analysis. Identify improvement opportunities based on audits and data analysis
• Monitor and control Business performance dashboard. Establish a measurement framework for monitoring and control of service delivery, Perform Data collection and metrics analysis on a periodic basis, quantitative project management on services/sector level
• Interacts and resolve issues with Service Delivery Managers/ Incident Managers regularly to discuss the QA and QC related issues in the projects/services/programs.
• Approves the Software Quality Engineering Plan
• Reviews SQE activities through SQE Tracker and helps SQE to execute SQE activities according to the SQE plan
• Interfaces with customer's SQA organization ,where applicable, on a periodic basis
• Process consultancy and Process tailoring
• Lead Process Improvement initiatives
• Benchmarking across services
• Responsible for sharing of best practices across organization

 

7.	Project Name : Audits Improvement
Client	Among world's five largest FMCG companies
Role	Process Consultant
Organization	Mahindra Satyam - Satyam Computer Services Limited, India
Duration	May 09– Sept 09
Team Size	Quality Team: 6	Project: 400
Environment	Process Models: ISO 20000, Six Sigma Tools: Proprietary tools, tools developed by the team.

 

Project Description

The project purpose was to maintain the quality of implementation by way of frequent audits, follow up of CAPA activities across an organization of 2500 support engineers. There was a requirement of extensive reporting for giving transparency to the management.

 

Contribution

Developed and audit automation tool using Excel / VBA.

To monitor the progress of projects/services in the program or Line of Business (LoB.)

To ensure that the projects/services within the LoB or Program follow all relevant processes in both letter and spirit.

To guide and monitor the functioning of the project/service specific Quality Engineers.

 

6.	Project Name : CMMI process automation
Client	Internal Competency Tool Development
Role	Project Lead
Organization	Mahindra Satyam - Satyam Computer Services Limited, India
Duration	Nov 08– May 09
Team Size	Project :10	Module : 3
Environment	Process Models: CMMI, ISO 9001, Tools: VBA with Excel, MS Access, ASP.Net.

 

Project Description

Led development of an automation framework to speed up implementation of CMMI in software organizations.

 

Contribution

Working in a team that prepares and automates CMMI L3 compliant process solutions for the Process Consultancy division within Satyam

 

5.	Project Name : Improvement dirive
Client	Among world's five largest electronic games companies
Role	Project Lead
Organization	Mahindra Satyam - Satyam Computer Services Limited, India
Duration	Jun 08 – Nov 08
Team Size	Project :200	Module : 3
Environment	Process Models: ISO 20000, ISO 27001, BS 25999, SAS70 Tools: Internally developed tools for reporting and dashboards

 

Project Description

Managed the quality activities and SIPs in the 200 people project to improve the performance of the project and team with specific targets on operational and quality improvements.

 

Contribution

Worked as a Process Consultant to drive improvement in an ITIL environment for a client of Satyam.

Process Gap Analysis of process documentation vs. ITIL V3

• Gap Analysis : Documentation vs. Implementation
• Planning Service Improvement Program, getting consensus with ODC Management
• Prepare methodology, tools, templates for SIP
• Initiate Implementation of SIP

Development of tools for CMMI implementation

 

4.	Project Name : CoreEl: Internal Process & QA Team Head
Client	Internal Quality
Role	Head of the Process and QA Team
Organization	Coreel
Duration	July 05 – June 08
Team Size	Quality Team: 3	Project: 140
Environment	Process Models: CMMI, ISO 9001, BS25999, ISO27001, Six Sigma Tools: Clear case, Bugzilla, MS Projects, Internally developed tools for Project Management, Task and Audit Management.

 

Project Description

Lead Implementation and maintenance Quality standards within the Organization. The context was ISO 9001 implementation, certification and maintenance for a VLSI / Hardware Design / Embedded software company. ISO 27001 practices were also implemented.

 

Contribution

 

Scrum Master

Working with teams facilitating Agile and iterative development in VLSI industry

Feedback and coaching

Auditing for Scrum practice compliance

 

 

SEPG

Leading

Process Group for last one year

Metrics Data Collection and Analysis

Defect Data Collection and Analysis

Half yearly Metrics Report Preparation and Benchmarking

Process Consultation based on Data Analysis

Improvement Process Opportunities Identification

Process Change Management

Coordinating Best Practice Sharing sessions

Process Tailoring Administration

Team level facilitation for changed processes

Delivery sessions, primarily Quality Orientation

RCA facilitation

Lead Internal Audits:

Scheduling, guiding audits & audit strategy implementation, facilitate RCA, CA closure

External Audits:

Took part of three external audits.

Tracking compliance issues to closure

 

SQA

Ensuring

Process Reviews for all Departments

Process Compliance Consultancy

Dashboard preparation

 

Process Analyst

Project Delivery Management for 2 departments

Process Consultancy

Streamlining project requirements

Planning and Tracking activities to improve efficiency

 

ISMS Lead Implementer

Standard Study and Interpretation

Scheduling and Tracking Activities

Documenting Processes Policies and Templates

Record requirements adherence.

Risk Assessment, Policy Implementation project Lead, Tracking Implementation and Evaluation of Project.

Metrics evolution and supervision

 

Project Management Tool Development

Developed and deployed tool for project management and tracking, with a team of 3 developers.

Process Implementation.

 

4.	Project Name : Delivery Management Tool
Client	Commercial Product Development for a Start-up
Role	Head of Delivery
Organization	CompetenSys
Duration	June 04 – June 05
Team Size	Quality Team: 0	Project: 3
Environment	Process Models: CMMI, ISO 9001, BS25999, ISO27001, Six Sigma Tools: MS Projects, Visual Studio, Clear case, Bugzilla.

 

Project Description

The project was to develop a web-based delivery management tool and audit management tool to improve the performance of PMO team and Quality Team.

 

Contribution

Project Management Tool Development using Agile approach

Identified the need, designed, oversaw development and deployed tool for project management and tracking, with a team of 3 developers.

Worked as a Product Owner for one module and as a Scrum Master for another.

Trained internal teams on Agile.

 

 

3.	Project Name : Tools Development – Business Analyst
Client	Internal
Role	Principal Consultant
Organization	CompetenSys
Duration	June 04- Jul 05
Team Size	Project :3	Module : 3
Environment	Process Models: CMMI, ISO 9001, ISO 20000, EN 9100, BS25999, ISO27001, Six Sigma Tools: MS SharePoint, VBA with Excel, MS Access, ASP.Net.

 

Project Description

Design and implement various tools for easy implementation of standards and improvement drives, especially in large organizations. Provide same as hosted solutions to the public.

 

Contribution

Conceived a task management solution and initiated the start-up

Design of Solutions –Task Management Solution, Survey Management Solution, Solution for Managing Audits and Corrective Actions, Solution for Defect Pattern Prediction. Solutions for MIS report out, including Dashboards.

 

2.	Project Name : Central Audit Team
Client	GE Transportation
Role	Senior Process Analyst
Organization	GE Capital – now Genpact
Duration	Dec 02 – Jun 04
Team Size	Project :40	Module : 6
Environment	Process Models: AS9100/AS9101, Six Sigma Tools: Internal tools

 

Project Description

Central Audit team was the team that performed audit on internal and external vendors to GE Transport – Aerospace.

 

Contribution

Worked with Central Audit Group (CAG) – for External Suppliers

 

AS9100 based Documentation Audit of Suppliers. CAPA effectiveness evaluation. CAPA tracking, Advising on site auditors. Quality Initiatives status tracking

 

Porting of ISO9001:1994 based NC database to ISO9001:2000

 

Porting GE quality system specifications / checklists to ISO9001 (AS9100) for Federal requirement (FAA conformance demonstration)

 

Orthogonal defect classification (ODC) non-conformance database

Prediction Model development based on historic data in ODC Defect model. This is capable of giving suggestions of RCA/CA etc for findings.

 

Designed Audit tracking system for real-time tracking of audit status

 

Conceived several tools and automations (Conducting Audit, Supplier Audit Status Management, Communication, Survey management etc)

 

Conducting Supplier Surveys and reporting out to Management

 

Report outs to Top Management

NC trends

anomaly analysis and drill down of database

Supplier Quality Survey results

 

ISO Greenbelt trained. Groundwork and documentation for CAG based Greenbelt projects. First level evaluation of greenbelt project opportunities

 

1.	Project Name : Customer Fitment for S&FS
Client	Internal
Role	Management Trainee
Organization	Honeywell
Duration	May 02 – Oct 02
Team Size	Project :15	Module : 1
Environment	Process Models: Six Sigma

 

Project Description

Understand the quality aspects of the security products and improve the offering.

 

Contribution

Received Process Initiation and

Training on Software Defect Prevention

 

Assisting Six Sigma Teams (DFSS) in using QFD, CTQ flow down, Statistical tools etc, metrics analysis, trending and comparison with benchmark, other assistance to process group personnel

 

Follow up and closure of action items, Development of formats and other Documentation

 

 

Personal Details

 

Name	Sanjose V. Joseph
ID No. (India & US)	77121
Email Id (i.e., M-Satyam’s email id)	Sanjose_Joseph@mahindrasatyam.com
Passport No.	K7154135	Valid Upto: Oct - 2022
Type of Visa holding (if any)	US	Valid Upto : Sep - 2015
Location	Bangalore
Contact Numbers	Mobile: +91-9972732175

 

 

 

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