13 years of qualitative techno-managerial experience in areas of Project Management & Co-ordination, Delivery & Application Development, Resource Management, Client Relationship Management with work experience ranging in India, USA.
Certified SCRUM Master
Expertise in managing the complete SDLC, functional skills in analyzing the client requirements, translating new ideas into clients’ solutions including opportunity identification, requirements development, delivery, support & analysis and documentation. Adroit at
− Formulating the projects by maintaining regular interaction with the middle & senior management of the client to ensuring completion of projects within the parameters.
− Managing customer service operations by implementing short / long term plans; managing teams with focus on excelling business targets & service delivery metrics.
− Ascertaining continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels.
− Business knowledge of several areas of Hospitality Industry
Project management experience based on Agile/SCRUM Model. Good hands on Version One and Rally.
An effective leader and communicator with strong interpersonal, leadership, analytical and relationship management skills. Team Management including re-sourcing/ outsourcing, recruitment, mentoring, training, development & performance management/ talent retention