Accomplished Technical Support Manager and QA Professional with 15 years experience successfully testing and supporting complex hardware and software development and support lifecycles. I have delivered on multiple aspects of the development and support process (bug management and tracking, documentation, support staff training and rollout, Field Failure, QA and Beta Support Management.) I have tested and supported the Windows Vista/XP/2000/NT/ME/98/Mobile, Mac 9.x/10.x OS, iPhone 1.x-3.x, Symbian S60 & UIQ and the PalmOS2.x – 5.2x platforms and am extremely familiar with the industry leading tools including: SQL databases, SAP, Siebel, Vantive, MS Access, Filemaker PRO, XCode and all Microsoft Office products. I possess strong project management and managerial skills and am extremely effective in balancing project goals with business and customer priorities. 

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