Rakesh Bhasin, CSP, CSM, PMP

• 24 years of IT experience in leadership, program/project management and people management, software release management, offshore delivery coordination, customer/stakeholder communication, requirements gathering and specifications, and software development.
• CSM and CSP with hands-on ScrumMaster and coaching experience.
• PMI certified Project Management Professional (PMP) with 13+ years of program/project management experience. Managed multiple projects simultaneously in challenging matrix environment. Maintains a strong record of timely quality project delivery using disciplined approach of project management. Received Project Manager of the Year award.
• Led teams of up to 30 IT professionals. Experience includes team building, professional development, training, performance appraisals, and salary/incentive reviews.
• Provided leadership while managing the overall client deliveries that included new projects development, 24x7 ongoing production support, change management, release management, 24x7 availability of data mart and all system environments.
• Negotiated and defined projects scope, timeline, cost, deliverables, technology, and resources with client and other stakeholders by exploring, researching and validating strategic business needs and value addition opportunities.
• Managed and met client and other stakeholders’ expectations by building trust and mutual respect. Received Client’s Award of Excellence and other recognitions.
• Strong experience with various project management methodologies, tools, techniques, and budget.
• Experienced with the development, implementation, and management of SDLC and client business processes, methodologies, SLAs, SOWs, EVM, Dashboards, and other matrices.
• Managed organizational software deployment and change control.
• Managed Client Satisfaction (CSAT) and Associate Satisfaction (ASAT).
• Strong analytical skills and versatile experience in various industries with a wide spectrum of technologies and roles.
• Strong team player/builder, role model, and mentor with good communication skills.
• Traits include integrity, versatility, adaptability, and assiduity.

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