Project and position summary
Director CRM practice for the Laurentian Bank:
Managed a project team from the business side composed of permanent BLC employees and consultants. The total budget for this project is $15 M.
CRM / SharePoint application Product Manager:
In my role as Product Manager, I implemented the following projects:
CRM service Module: This $500k project implemented the first phase of CRM and the centralized request desk and was deployed to 350 users in multiple locations.
Business portal (Online time sheets): This project deployed a web time sheet application to 350 users and was integrated with the Dynamics GP accounting software.
SharePoint and PMO: This project implemented a PMO, SharePoint and the various operational processes surrounding SharePoint and other technologies (CRM and Business Portal).
CRM sales module & DFP / DSM advertising application: This $1.5 M project implemented DFP /DSM, the CRM sales modules for the online advertising sales group and a completely integrated billing module with the Dynamics GP accounting software.
Product manager Micasa.ca:
My role in the Micasa project ($1.5 M) was to conceptualized and defined the Micasa web site, define the business case, the product positioning strategy, the launch strategy and actively participate in project management activities.