Profile

I am a bilingual IT professional with over 7 years management experience in various leadership positions.  I have extensive knowledge of strategies and best practices aimed at optimizing the effectiveness of IT projects (ie. CRM) and organizations.

Project and position summary

Director CRM practice for the Laurentian Bank:

Managed a project team from the business side composed of permanent BLC employees and consultants.  The total budget for this project is $15 M.

CRM / SharePoint application Product Manager:

In my role as Product Manager, I implemented the following projects:

CRM service Module: This $500k project implemented the first phase of CRM and the centralized request desk and was deployed to 350 users in multiple locations.

Business portal (Online time sheets): This project deployed a web time sheet application to 350 users and was integrated with the Dynamics GP accounting software.

SharePoint and PMO:  This project implemented a PMO, SharePoint and the various operational processes surrounding SharePoint and other technologies (CRM and Business Portal).

CRM sales module & DFP / DSM advertising application: This $1.5 M project implemented DFP /DSM, the CRM sales modules for the online advertising sales group and a completely integrated billing module with the Dynamics GP accounting software.

Product manager Micasa.ca:

My role in the Micasa project ($1.5 M) was to conceptualized and defined the Micasa web site, define the business case, the product positioning strategy, the launch strategy and actively participate in project management activities. 

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