Engineering Manager at Cisco Systems
Seattle, WA 98121
United States
http://www.cisco.com
June 2008-Present

• Managed an, at times, geographically disbursed QA team of up to 9 members working on Unified Communication products.
• Certified and acting Scrum Master for a cross-functional team dedicated to implementing platform and installation changes to our product: Cisco Unity Connection.
• Currently acting as a the Product Owner for Quality for our next generation product; ensuring that our customer is well represented and that we continue to evolve our processes and tools as the product is developed
• Provided career guidance, coaching, and motivation to all resources under my leadership, resulting in demonstrated excellence in performance and some of the highest employee satisfaction scores in the business unit.
• Properly allocated resources based on priority and schedule. Negotiated scope and alternative resourcing plans with senior management and business owners when needed.
• Regularly worked collaboratively with representatives from other departments and business units to proactively identify and resolve issues leading to schedule or quality problems.
• Lead of the Emergency Response Team, tasked with maintaining a strong emergency preparedness and response capability in the Seattle Office.
• Communications Lead for the Seattle chapter of Cisco's Civic Council.

Show Details