Scrum Alliance - Profile: Mohamed E. Shalaby

bio:

Had a BSc in Computer & Systems Engineering from Ain Shams University, Faculty of Engineering 2001. Had a Computer Science & Engineering Di... Read More

work:

Managing the L3 Support team (distibuting tasks & workload)
Applying a Scrum framework project in the support domain (Support Beyond… project)
Performing the portal performance tests & analysis using Jmeter & Witbe tools
Managing Level 3 Dev. incident queues.
Working as the project manager & leader for the new QA Servers Monitoring project, and many tools enhancement projects.
Developing & implementing new scripts & tools to enhance the work flow, & troubleshooting
Providing a very high quality support for Level 2 WIPR Application support team.
Acting as the SPOC from our team interlocking with other teams (e.g. Problem Management team, CAS WIPR team “L2 App. Support team”, Crisis Management team …. etc).
Providing work around solutions for long term major problems.
Providing Up-to-date troubleshooting documentation for Level 2 Support.
Troubleshooting the OBS-WIPR various applications (On various platforms, QA, UAT and Production) hosted on Solaris boxes and routers problems (using various sets of testing and troubleshooting tools, and script)

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Did some programming tasks, and projects.
Tested many software applications, and joined some software projects.

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Managing Level 3 Dev. incident queues.
Working as the project manager & leader for the new QA Servers Monitoring project, and many tools enhancement projects.
Providing a very high quality support for Level 2 WIPR Application support team.
Acting as the SPOC from our team interlocking with other teams (e.g. Problem Management team, CAS WIPR team “L2 App. Support team”, Crisis Management team …. etc).
Providing work around solutions for long term major problems.
Providing Up-to-date troubleshooting documentation for Level 2 Support.
Troubleshooting the OBS-WIPR various applications (On various platforms, QA, UAT and Production) hosted on Solaris boxes and routers problems (using various sets of testing and troubleshooting tools, and scripts).
Acting as the L3 Application Support team leader in Egypt till the official promotion.

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Enhanced my Time and Resources management skills.
Achieved the Employee of the month for May 2007
Provided a very high quality customer technical phone and electronic support.
Supported effectively and efficiently mission critical production real time customer interface applications.
Troubleshooting the OBS-WIPR various applications hosted on Windows & Solaris boxes and routers problems (using for example: SQLAdvantage, Putty, Remedy “Trouble Ticketing System”, Clarify CRM, IBM-Lotus Notes mail boxes and Databases “e.g. Sybase, Oracle, and MS-SQL”).
Experienced in SUN-Solaris OS, and various WIPR (IP Reporting) applications troubleshooting.

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Held the responsibility as an on-shift team leader to lead a team consisting of 4 POCs.
Advanced my problem management skills and customer care attitude.
Gained high analytical and articulate skills which gave me the ability to provide high quality technical phone and electronic support.
Monitored the OBS worldwide various Application Servers (About 60 various Applications) using BMC-Patrol web and thick Clients, Nagios, Big Brother, Veritas Cluster Manager (Java Console), and Clarify-mon monitoring tools.
Troubleshooting the OBS worldwide various Applications Hosted on Windows & Solaris Boxes and routers problems (using for example: Toad, Pc-anywhere, Putty, smart FTP, Remedy (Trouble Ticketing System), Clarify CRM, IBM-Lotus Notes mail boxes and Databases).
Hands-On experience in SUN-Solaris OS, MS-IIS web server troubleshooting.

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Administrated IBM Tivoli Netview In Managing National Post Authority Network (More Than 600 Sites).
Configured and Administrated IBM Tivoli Netview on IBM e-Servers Series running MS-windows2003 server from creating users to access the web or thick client and setting their access privileges to troubleshooting the application itself.
Worked on the Configuration between IBM-DB2 and Netview and DB2 Data Mart data warehouse.
Held the responsibility for the whole ENPO NOC site and worked as team leader for the ENPO Data Center and Troubleshooting Teams during the Shift regular working Hours.
Troubleshooting and fixing the Network Failures and Outages.
Troubleshooting Of various viruses attaches through accounting on IBM Tivoli Netview web client
Monitoring Network Performance.
Generated Weekly and Daily Network Status Reports via Crystal Reports connecting to IBM DB2 and MS Access & implemented newly required reports.
Administrated and configured Crystal Enterprise Manager to publish the created reports and facilitate their daily or weekly creation.
Designed and implemented some tools using MS-Access for trouble tickets follow up and statistics retrieval.
Made some MS-windows scripts to facilitate the regular daily work.
Installing, Troubleshooting, Configuring and monitoring all Data Network Equipments like Cisco Routers 1700 Series, 2600 Series, 3600 Series and 7200 Series, Huawei R-Series Routers, Cisco Catalyst 6500 Series, 4000 Series, 2900 Series, IBM Switch.

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Designed, Implemented and Installed the Company Network and following it up for troubleshooting.
Supporting the company various clients and troubleshooting their network problems.

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Implemented, Supported and maintained many of the company made applications (e.g.: Assets, Retail, and Payroll).
Fixed many major application bugs effectively and efficiently.

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Implemented, Supported and Maintained the Company Network on Win XP and Win 2000 operating systems.
Supported and Maintained Clients Networks Infrastructure and Software on Win 98 and Win 95 operating systems.

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Supported and troubleshoot the organization Network over Win 2000 Pro and Win 98 while doing my military service.
Supported and created some DBs that were critical to work using MS-Access and Informix on Solaris.

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