Scrum Alliance Code of Ethics
We believe that the credibility and reputation of the Scrum Alliance is shaped by the collective conduct of individual practitioners. This Code of Ethics establishes the expectations that we have of ourselves and our fellow practitioners in the global Scrum community, and establishes an organization-wide understanding of appropriate behavior. This Code applies to all members of the Scrum Alliance.
Violations of this Code are determined in accordance with the bylaws, policies and procedures of the Scrum Alliance. Any disciplinary action instituted by the Scrum Alliance shall be binding and final upon the member and without recourse to the Alliance, its officers, members or staff.
The Manifesto for Agile Software Development,
located at < http://www.agilemanifesto.org
> and incorporated herein by reference, sets forth principles and guidelines for software development and methodologies in accordance with Scrum policies.
All Scrum Alliance members have an obligation to themselves and to the Alliance to represent themselves truthfully, professionally and in a non-misleading manner. All Scrum Alliance members shall:
- Be honest and accurate in presenting qualifications and experience in all communications with others
- Provide accurate information in a highly visible and timely manner
- Demonstrate transparency in their decision-making processes
- Not engage in or condone behavior that is designed to deceive others.
All Scrum Alliance members shall conduct themselves in a most professional and ethical manner so as neither to offend nor bring discredit to themselves, the Scrum Alliance, or their fellow Scrum Alliance members. All Scrum Alliance members shall:
- Maintain a collegial relationship with fellow members based upon respect, professional courtesy, dignity and the highest ethical standards
- Not discriminate against others based on, but not limited to, gender, race, ethnicity, age, religion, disability, nationality, or sexual orientation
- Not engage in any illegal behavior
- Not use – either orally or in writing – materials, titles or thematic creations originated by others unless approved in writing by the originator
- Protect proprietary or confidential information that has been entrusted to them and maintain the confidentiality of business or personal affairs of clients, the Scrum Alliance, and other members
- Conduct themselves in a professional manner, even when it is not reciprocated.
III. Professional Responsibility
All Scrum Alliance members will dedicate themselves to a common goal and will strive to perform professionally and responsibly at all times. All Scrum Alliance members shall:
- Take responsibility for and fulfill the commitments that they undertake
- Make decisions and take actions based on the best interests of society, public safety, and the environment.
- Take ownership of their errors and omissions and accept accountability for any issues resulting from their errors or omissions and any resulting consequences
- Proactively and fully disclose any real or potential conflicts of interest to the appropriate parties
- Comply with any established learning objectives for courses which they teach
IV. Pledge of Ethics
As a member of the Scrum Alliance, I acknowledge and agree to honor my ethical obligations to my customers, trainers, colleagues, and to the public at large. I pledge to act in accordance with this Scrum Alliance Code of Ethics (which includes the Business Practice Guidelines, which are incorporated herein by reference), to treat people with dignity as independent and equal human beings, and to model these standards with those whom I work. I understand and agree that if I breach this Pledge of Ethics or any part of the Scrum Alliance Code of Ethics, the Scrum Alliance in its sole discretion may hold me accountable for such breach and that such accountability may include the suspension or loss of my Scrum Alliance membership and/or my Scrum Alliance credentials.
Business Practice Guidelines
All members of the Scrum Alliance are expected to engage in business conduct that is ethical and responsible, and are expected to refrain from any practices that are disreputable or would reflect poorly on the Scrum Alliance.
No persons or organizations who, beyond merely using the certification as a symbol of the quality and achievement of their knowledge and skill, offer and sell services to third parties (e.g., training, coaching, mentoring, and the like) are permitted to engage in practices that are considered by the Scrum Alliance to be disreputable or improper, regardless of whether these practices are legal in a specific jurisdiction. These practices include, but are not limited to, the following:
- The use of mass, unsolicited email (“Spam”) for marketing purposes.
- The use of “bait and switch” tactics, where a course offering is made, but the course is never provided.
- Engaging in false or deceptive marketing, or making unsupported claims in marketing.
- Marketing courses without having a specific trainer confirmed to teach the course, or marketing multiple courses by the same trainer on the same date in different locations.
- Failing to provide prompt refunds to customers in the event of course cancellation.
- Cancelling courses with less than two weeks’ prior notice, without an extenuating circumstance (e.g., trainer illness or travel disruption).
- Offering anything of value that might reasonably be expected to influence the decision to attend (or send or authorize others to attend ) a course, without the knowledge and consent of the individual or entity paying for the course. By way of example, “anything of value” does not include (i) gifts of nominal value, such as pens, t-shirts, thumb drives, or similar items, given in the ordinary course of business; (ii) discounts in the ordinary course of business; (iii) course material or other publications, in paper or electronic form, that are related to Scrum or the specific subject matter of the course.
- Student uploads (within two weeks of the course date) are mandatory for all courses listed on the Scrum Alliance website.
In addition, all persons or organizations, as set forth above, are expected to make good faith efforts to ensure that their business partners uphold these standards in relation to Scrum Alliance-related courses, events, and other offerings (e.g., by making adherence to these standards part of any formal agreements with partners). To the extent that any of the above-mentioned practices, or any other practices that are considered by the Scrum Alliance to be disreputable or improper, are engaged in by any member of the Scrum Alliance, the Scrum Alliance reserves the right to enforce these guidelines with measures that include, but are not limited to, revocation of Scrum Alliance membership or revocation of any Scrum Alliance certification.