Susan Johnston
Agile Coach and Trainer at It's Understood Communication Inc..
Waterloo, Ontario, Canada


Sue Johnston's professional interests have always been communication and teamwork. Her work helps people talk so people listen, listen so people talk and change the world one conversation at a time. After a career as a news reporter, she moved to corporate communication, where she was involved in large scale change initiatives and technology implementations at two of Canada's financial services giants. She came to understand the vital communication in organizations is the interactions between people. 

Sue was already a professional coach and coach trainer when she learned about the agile movement and she now helps develop coaches for the agile workplace through in-person and distance learning programs. She has trained hundreds of people in communication and facilitation/coaching techniques. Sue is the author of Talk To Me: Workplace Conversations That Work, the founder of It's Understood Communication and a partner in Leanintuit. 

Based in Waterloo, Ontario, home to a lively tech and start-up community, Sue works, primarily, with small-to-mid-sized companies introducing agile work practices. She has lots of letters after her name: MBA, ABC, MC, IAC-MMC, ICA-CP, ICA-ATF, ICA-ACC, CSM. What really matters, though, is the response from those she works with - for example, "Sue is the coach you want to learn from!"