Certified ScrumMaster®

To participate in the online course, you'll need the following:

• A quiet, comfortable place to be for the duration of the class
  • Choose an area without distractions
  • Be mindful of managing potential interruptions (e.g. children, pets, etc).
• Computer (desktop, laptop, or tablet)
• Camera and microphone (we'll have virtual breakout rooms)
• Headset to filter out room noise
• Internet connectivity
• Ability to download the workbook

• Breaks – The course will include frequent breaks to allow time away from the screen, time to stretch your legs, and check on friends/family.
• Video Required – You'll be working with others in video breakout rooms. It's a unique way to engage with your classmates and dive deeper into discussions.
• Tools – Our coaches have incorporated easy-to-use websites and online collaboration tools to support their lessons.

We ask that you participate like you would if you were in class.

• Punctual arrival
• Full attention and participation (video is required)
• Committed to full, 100% attendance and participation during class time

Attendees must fully participate in both two days of class. If you anticipate that you may need to miss class time, please contact us in advance to discuss your situation and determine if rescheduling the class is the best option.

This course provides 16 SEUs of the 70 needed for the Certified Scrum Professional (CSP) certification. This course also earns 16 PMI PDUs and 16 needed for the PMI-Agile Certified Practitioner (PMI-ACP) certification and PMP certification.

Where can I contact the organizer with any questions about the course?

Please email all questions to: [email protected] or visit our FAQ page.

Is my registration/ticket transferrable?

Yes. Attendees are allowed one transfer, but it must be to the same class type and can only be transferred for the next upcoming class.

Do you offer group discounts?

Yes! We are happy to accommodate large groups and encourage full teams to sign up. Email [email protected] for more information on discount pricing.

What is your cancellation policy?

A 90% refund will be issued for cancellations made in 14 days or more from the start date of the course. For cancellations made in less than 14 days, we will allow a one-time courtesy transfer into the next available course. Any additional transfer requests will result in a $100 transfer fee. All refund/transfer requests must be emailed to [email protected]. We understand that unforeseen circumstances may occur that interfere with your class attendance. Attendees must contact [email protected] within 48 hours of the class start time to reschedule if they are unable to attend. Registration will be considered forfeited if no notice is received within the 48 hour window. Please do not hesitate to ask if you have questions about these policies. We're looking forward to having you in class.

Overview of Scrum and Agile Practices

• What are Scrum and Agile?
• The Scrum Framework

Scrum Roles, Ceremonies and Artifacts

• Roles & Responsibilities
• ScrumMaster, Product Owner and the Team
• Sprint Planning
• The Daily Standup
• Review
• Retrospective

The ScrumMaster's Role

• ScrumMaster vs. Project Manager
• Training your Product Owner
• Understanding Flow
• Enhancing Communication
• Emergent Leadership vs. Command and Control
• Facilitation Techniques

Building and Guiding the Team

• Producing a Well-Formed Team
• Cross-Functional Teams
• Colocated Teams vs. Distributed Teams
• Encouraging Ownership and Accountability
• Living and Encouraging the Scrum Values
• Establishing the Team's Social Contract
• Maturing a Team
• Respecting the Product

Stories and the Backlog

• Writing Stories
• Definition of Done
• Backlog Grooming and Refinement
• Stakeholder Requests and Desires
• Prioritization Factors

Scrum in the Organization

• Quality and Value in the Product
• Tracking Progress to Inform Decision Making
• Burndown Graphs and Buildup Charts
• Agile Tooling, the Pros and Cons
• Scaling and Extending Scrum

The Certified ScrumMaster® (CSM®) course by the Scrum Alliance is beneficial for anyone who wants to implement more efficient and effective management practices into their organization.

This course is perfect for leaders working in:

• Program Management and Project Management

• Engineering and Testing

• IT and Technical Operations

• Design and User Experience

• Product Management

• Marketing

• Business Analysis

• Executives and Management

• Risk and Compliance

• Sales/Customer Service

• HR/Operations