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Conflict Management Skills

Taught by: Srdjan Pavlovic

This highly interactive training provides real-life examples, practical techniques, and valuable insights to help you turn conflict into collaboration. Learn how to manage emotions, improve communication, and resolve disagreements effectively. With a small class size, expert guidance, and comprehensive resources, you'll gain the confidence and skills to handle conflicts constructively.

Credential type: Microcredential

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20 Jun, 2025 |

9:00 AM CEST |

8 hrs

€515

Early bird pricing

Course details

About the trainer

Srdjan Pavlovic

Coaching Expert Team

[email protected]

Location

Online

Discounts

Price increases to €565 after 05/31/2025

Course

This course is designed to be highly interactive and engaging. Be prepared for a lot of hands-on practice, real-world scenarios, and simulations that will allow you to apply what you're learning meaningfully. You’ll also have opportunities to share your experiences, collaborate with peers, and actively participate in discussions and activities.

Your involvement is key to making the most of this experience, so we encourage you to engage fully and actively participate in the learning process.

Because the activities involved require heavy auditory and visual elements, if you require any special accommodations to help you succeed in the course, please don’t hesitate to contact the instructor, who will support you in any way they can.

Conflict is defined as any interaction between two or more people where negative behaviors or actions disrupt collaboration and communication.

Conflict arises when differing opinions, values, or interests create tension between individuals or groups.

If unchecked, conflict can do the following:

Create negative emotions
Erode trust
Weaken team cohesion
Hamper productivity
Lead to miscommunication

A BRIEF OVERVIEW OF THE TRAINING

Guide individuals and teams through conflict
Navigate personal conflicts
De-escalation strategies
Mediation strategies

About Your Trainer:

Srdjan Pavlovic

Agile and Professional, Certified Team Coach® (by Scrum Alliance), Master Certified Coach (by ICF)

Srdjan is a professional and agile coach with more than 25 years of experience in business and leadership, professional and agile coaching. His mission is to create synergy between professional and agile coaching. In his work, he combines the best tools and practices from both. His focus is business agility as a new way of doing business.

More about Srdjan on Linkedin

Are You Looking for Private Company Training?

If your company is looking for private training, the Coaching Expert Team can provide this online or in-person at discounted group rates. Contact us directly at [email protected]

Agenda

The course starts at 09 AM CET.

AGENDA:

Lesson	Topic
Lesson 1	● Identifying conflicts ● Identifying common indicators of conflict and conflict cues ● Self-awareness and emotional regulation
Lesson 2	● Analyzing other’s perspectives in conflict ● Conflict and cultural dynamics ● Scenario-based practice
Lesson 3	● De-escalation strategies and techniques ● Building and remaining neutrality ● Mediation strategies and techniques ● Managing power dynamics
Lesson 4	● Self-reflection ● Creating a conflict management action plan ● Workshop and instructor guidance ● Additional practice

Who should attend

This course is designed for:

Leaders
Scrum masters
Facilitators
Product owners
Managers
Anyone working in team-based environments who wants to manage professional conflict effectively.

By the end of this 8-hour course, participants will have gained valuable skills in guiding teams through conflict, navigating personal conflicts, de-escalation, and personal conflict resolution improvement strategies.

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