Course Badge
Back to results

Conflict Management Skills

Taught by: Srdjan Pavlovic
Learn how to manage and resolve conflict to build trust, improve communication, and support high-performing teams. This course equips you with practical skills to turn workplace challenges into opportunities for collaboration and continuous growth.
Credential type: Microcredential
Back to results
30 May, 2025 |
  9:00 AM CEST |
 8 hrs
€515
Early bird pricing
Register

Course details

About the trainer

[email protected]

Location

person icon

Online

Discounts

discount tag icon

Price increases to €565 after 05/17/2025

 

This course is designed to be highly interactive and engaging. Be prepared for a lot of hands-on practice, real-world scenarios, and simulations that will allow you to apply what you're learning meaningfully. You’ll also have opportunities to share your experiences, collaborate with peers, and actively participate in discussions and activities.

Your involvement is key to making the most of this experience, so we encourage you to engage fully and actively participate in the learning process.

Because the activities involved require heavy auditory and visual elements, if you require any special accommodations to help you succeed in the course, please don’t hesitate to contact the instructor, who will support you in any way they can.

Conflict is defined as any interaction between two or more people where negative behaviors or actions disrupt collaboration and communication.

Conflict arises when differing opinions, values, or interests create tension between individuals or groups.

If unchecked, conflict can do the following:

  1. Create negative emotions
  2. Erode trust
  3. Weaken team cohesion
  4. Hamper productivity
  5. Lead to miscommunication

A BRIEF OVERVIEW OF THE TRAINING

    • Guide individuals and teams through conflict
    • Navigate personal conflicts
    • De-escalation strategies
    • Mediation strategies

About Your Trainer:

 

Srdjan Pavlovic

Agile and Professional, Certified Team Coach® (by Scrum Alliance), Master Certified Coach (by ICF)

Srdjan is a professional and agile coach with more than 25 years of experience in business and leadership, professional and agile coaching. His mission is to create synergy between professional and agile coaching. In his work, he combines the best tools and practices from both. His focus is business agility as a new way of doing business.

 More about Srdjan on Linkedin

 

Are You Looking for Private Company Training?

If your company is looking for private training, the Coaching Expert Team can provide this online or in-person at discounted group rates. Contact us directly at [email protected]

The course starts at 09 AM CET. 

AGENDA:

Lesson

Topic

Lesson 1

●         Identifying conflicts

●         Identifying common indicators of conflict and conflict cues

●         Self-awareness and emotional regulation

Lesson 2

●         Analyzing other’s perspectives in conflict

●         Conflict and cultural dynamics

●         Scenario-based practice

Lesson 3

●         De-escalation strategies and techniques

●         Building and remaining neutrality

●         Mediation strategies and techniques

●         Managing power dynamics

Lesson 4

●         Self-reflection

●         Creating a conflict management action plan

●         Workshop and instructor guidance

●         Additional practice

This course is designed for:

  • Leaders
  • Scrum masters
  • Facilitators
  • Product owners
  • Managers
  • Anyone working in team-based environments who wants to manage professional conflict effectively. 

By the end of this 8-hour course, participants will have gained valuable skills in guiding teams through conflict, navigating personal conflicts, de-escalation, and personal conflict resolution improvement strategies. 

Reviews

rating icon showing 0.00 stars. No ratings yet TrustPilot logo
This course does not have any reviews yet.

More courses by Srdjan

This trainer has no other upcoming courses of this type.