Conflict Management Skills

June 10th

CONFLICT MANAGEMENT SKILLS

INTERACTIVE ONLINE CLASS

Learn to transform conflict into collaboration with practical skills and proven techniques

In today's fast-paced, collaborative environments, conflict is inevitable. But it doesn't have to be destructive. The Scrum Alliance Conflict Management course empowers you to transform team friction into a catalyst for growth and innovation. This isn't just about resolving disputes; it's about building a culture where healthy conflict leads to stronger teams and better outcomes.

We delve into the core dynamics of conflict, equipping you with practical tools to understand its root causes and navigate challenging situations. You'll learn proven de-escalation techniques, master the art of active listening and empathetic communication, and discover how to foster psychological safety within your team.

This interactive course goes beyond theory, providing real-world scenarios and practical exercises that allow you to apply your newfound skills immediately. You’ll leave with the confidence to facilitate constructive conversations, turn disagreements into opportunities for collaboration, and build a high-performing, harmonious team. Earn a micro-credential and demonstrate your commitment to creating a positive and productive work environment. Transform conflict from a roadblock into a launchpad for success.

Trainer Scott Dunn is certified in SAFe and LeSS and has led multiple companies through their Agile transformation, including Deloitte, Dell, Pacific Life, Safran, Rovi, and NASA. He is one of a very few Certified Enterprise Coaches by the Scrum Alliance, a credential that is peer-reviewed and takes years to attain.