Roshan Agarkar

Waltham, MA

About

[email protected]

Title: Associate Product Manager

Roshan Kishan Agarkar

50 Dinsmore Avenue, Apt. # 202, Framingham, MA 01702. USA

+1 (562) 481-1152 [email protected]

Professional Experience:

Associate Product Manager, Product Definition & Management, Amadeus North America, Waltham, MA (April 2012 – Present)

As a certified Scrum Product Owner, managing team’s capacity, velocity, planning and sizing in an Agile software development environment
Responsible for defining, documenting and maintaining product requirements to work as per the road-map and priorities
Customer Management: Direct point of contact with customer accounts, following-up weekly on new development, training and supporting end users
Providing functional and technical expertise to support complex implementations involving multiple Global Distribution Systems that resulted in 35% increase in application usability and 20% increase in the number of bookings
Identifying complex and cross-functional production issues and providing recommendations for fix or improvement thereby improving quality and timely delivery of the product to the client
Working with Senior Product Management teams on the latest evolutions within shopping products booking flow to improve a travel agent’s booking experience

Project Professional, Risk Management, Walt Disney World, Orlando, FL (June 2011 – January 2012)

As part of segment-wide project to implement a claims management system, partnered with key stakeholders and external consultants to analyze over 500 functional requirements to ensure consistency, quality, and validation of business and technology needs
Developed field and code mapping for over forty data elements as part of data migration to convert five systems into one system
Developed process workflows and use cases for Corporate Insurance department of Risk Management
Analyzed Claims Management Systems data using MS SQL Server and Microsoft Access

Business Analyst, SoftRight LLC., Westford, MA (May 2011 – June 2011)

Determined requirements and took primary ownership for documenting specifications, from initial creation, through change management and solution delivery
Performed ad-hoc analysis of data in the database to gather requirements and recommend enhancements to the existing system
Assisted in conducting cost/benefit analysis to schedule, scope, and determine cost trade-offs

Analyst, eClerx Services Limited, Mumbai, India (Sept 2008 – July 2010)

Analyzed and processed various operations related to data management such as toner processing and ordering, device onboarding, exceptions maintenance, and storing detailed updates as part of an offshore team for Dell Inc.
Created weekly and quarterly business reports indicating resource utilization, business related initiatives and metrics
Led meetings to discuss metric management, price auditing, and printer optimization

Education:

Worcester Polytechnic Institute, Master of Business Administration (May 2012)

University of Mumbai, Bachelor of Computer Engineering (May 2008)

Core Competencies:

Management

Business Analysis: Requirements gathering, defining product strategy, use case analysis, planning and solution design
Data Analysis: Detail oriented, methodical, support decision making, strong assessment and interpretational skills
Leadership & Mentoring: Innovative, visionary, ability to delegate, taking initiatives in training and coaching, result-oriented
Team Work: Great communication & interpersonal skills, reliable, personable and approachable

Technical

Business Tools: JIRA, Rally, SAP Crystal Reports, MS SharePoint, MS Office, VISIO
Programming Languages/Applications: C, C++, XML, HTML, SQL, Front Page, Dreamweaver, Adobe Photoshop
Platform: MS DOS, MS Windows, Linux, Mac OS
Databases: Oracle 8i, MySQL, MS Access, SQL Server 2005