Mitesh Shah

Industrious, meticulous, driven, organized, adaptive, results oriented, detail oriented, compliance focused and analytical IT professional seeking Managerial position to enhance my career goals.

• 15 years of experience in the IT industry (8 years in IT Quality, 5 yrs as IT PM, 3 yrs as a IT Dev/Tester)
• Successfully managed IT projects and QA teams with a mix of FTEs and Contractors (Onsite and Remote) ensuring end to end quality of SDLC deliverables within the triple constraints.
• CSM Certified; ISTQB CTFL Certified; Six Sigma - Green Belt certified from GEFA/PCS
• Assisted the PMO group in setting processes as a part of the process management workgroup.
• Worked for the following financial organizations in the USA:

v  Capital One Bank as a IT Manager (1+ Years)

v  Genworth Financial as a Software Quality Assurance Lead (4 Years)

v  Hartford Life Insurance Company as a Project Manager/Testing Coordinator (2 Years)

v  Guardian Life Insurance Company of America as a Project Manager for (2 Years)

v  GE Financial Assurance as a Project Lead/OSC for (3 Years)

• Good understanding of Financial and Insurance domain (Life, LTC and Annuity Products)
• Expertise in Risk Based Testing Processes, Test Management, Project Management, Budgeting and Cost Avoidance and Control.
• Expertise in Agile, Scrum, RUP, Waterfall and Iterative project methodologies.
• Thorough knowledge of all types of testing (Black Box, White Box, Performance, Stress, Security, Usability, Reliability, Compatibility, and Mobile technology)
• End to End Quality Assurance experience in Digital (Web, Mobile and Cloud) technology.
• Supported testing for several business functions like Product development, Sales, Distribution, Care Services, Underwriting, Actuarial, Contract development, Audit, Policy administration, Claims, Agency Admin and Finance, Illustrations, Corporate Marketing and Customer Service.
• Good leadership skills and a strong team player. Effective oral and written communication skills. I have participated as a team member and as a team leader on a number of projects and possess strong relationship management skills to work with the business sponsors/owners.
• Lead a multi-functional team, diffuse crisis situations, resolve problems in a timely manner, keep projects on track and deliver high quality IT solutions to the business. Demonstrated leadership ability to negotiate and manage client expectations. Can communicate effectively with technologists, managers, and customers including senior management.

Test Data Management Tools         AbInitio, SQL, IBM Optim, HP TDM, DM Suite

Agile/Scrum Tools                         Version One, Scrum works 

Test Management Tools                 Quality Center 9.2, 10 and 11 (ALM), Bugzilla, Blue Print Requirements Center, Test Director 7.6, Load runner, and IBM Clear Quest

Test Automation Tools                   QTP, Selenium, Test Partner, VB Macros

Testing tools/techniques                Session based & Thread based testing, Pair wise testing, Wideband Delphi estimation, JUnit, Profiler

Project Management Tools             MS Project, Scrum Works, Mingle, Primavera Suite, Rational Suite (SoDA, IBM Requisite Pro, UML & Rational XDE), Framework methodology, IT Governance v 6.0.0 SP14 (Build 655), HP Project and Portfolio Management (PPM) Center Version 7.1.0 SP4 UR6

 

Employer         :           Capital One, USA                                                                     (Mar 2012 – Present)

Responsible for managing the Test Data Management (TDM) team that provides test data strategy and support as a horizontal service to all LOBs in Capital One. Performed the role of Scrum Master to implement optimizations and process improvements using agile methodology. Team size: 5 FTE (Test Data Analysts) and 10 Onshore Contractors (Test data engineers).

 

• Managed scrum activities of the test data management system team as a Scrum Master.
• Implemented scrum framework in TDM, act as a scrum coach and remove impediments for the team.
• Collaborated with Product Owner and Team members to implement better, faster and valuable solutions.
• Monitored SLAs for vendor deliverables and provide feedback on services.
• Forecasted quarterly work for the team and monitor monthly budget for the Cost Center.
• Allocated projects to the Test Data Analysts and monitor execution of their work.
• Coached the test data management team on strategizing test data activities for the projects.
• Evaluated NPI data needs for testing and provide strategy and solutions to remove it from test environments to increase customer data privacy and security.
• Conducted performance appraisals, hiring, managing, and on-boarding FTEs.

 

Major Projects:

 

 

Employer         :           Genworth Financial, USA                                                      (June 2008 – Mar 2012)

Responsible for managing the QA team for enhancing and maintaining quality of the Sales Tools and Care Support applications. Managed testing for multi-million dollar projects and releases, with 7 to 8 concurrent projects per release. Team size: 5 FTE (Test Leads) and 25 Offshore Testers.

 

• Worked closely with Business and IT leads to plan and schedule testing resources for projects. Followed Agile methodology for various releases.
• Ensured that support service level agreements are adhered to with continual improvements.
• Managed and prioritized multiple competing requests for projects and systems changes to support COE initiatives.
• Worked closely with business users and stakeholders to ensure that their project requirements and SLAs are captured and met.
• Performed people management activities including development, coaching/mentoring, performance management, distribution of work assignments and inter/intra team issues resolution.
• Chaired the Process Framework committee in Solutions Delivery organization to assist the PMO in establishing SDLC and Test processes in Genworth.
• Designed Templates for Test Strategy, Test Summary Report, Cost and Efforts sizing, QA Plan and several QA artifacts for organization wide usage to bring consistency in processes across the organization.
• Performance appraisals for FTEs. Hiring, managing, and on-boarding new FTEs.

 

Major Projects:

Portfolio level Test Manager responsible for managing the Web and Mainframe application testing teams. Coordinated testing for 17 projects. Team size: 6 to 25 onshore/offshore resources.

 

Major Projects:

Successfully managed testing and other project related activities for 10 projects. Managed 4-5 projects concurrently that ranged from $10K - $5MM. Team size: 8 onshore and 25 offshore resources.

Major Projects:

Enhance Life Computer System (LCS): NPI with NAVISYS; A/C system upgrade to PeopleSoft; Data mining and reporting for the NY State Audit 2005; Several Life Product launches; Unified Client View for Life policies; Creation of Guardian Data Warehouse; Upgrade CRM application for IVR; Upgrade LCTC system and ERA from its current UNIX based platform to web portal.

 

 

Employer         :           Patni Computer Systems Ltd. INDIA                                         (May 2003 - June 2004)

Client               :           Guardian Life Insurance Company of America.

Lead the offshore testing team on multiple projects for 16 Guardian applications. Enhance and maintain Guardian applications supporting their Individual Life insurance business processes for policy administration, agent compensation and commissions, online reporting, reinsurance, valuation, new business application and issue, illustration and rate access. Team size: 15 offshore resources.

 

Projects lead:

Lead the New Product Introduction IT team on multiple projects from Onshore (GEFA USA) and Offshore.

Team size: 2 onshore and 8 offshore resources.

Projects

Responsible for: studying the IT requirements, design, code, test and implement the automated system, and perform user training.

Projects

Degree	Major	University	Grade	Month/Year
Bachelor of Engineering	Electronics	Mumbai - INDIA	First Class with Honors	May 1997
Professional Diploma	Network-Centered Computing	NIIT – Mumbai  INDIA	Distinction	June 2000

 

Certified Scrum Master Certification (Scrum Alliance) - 2013

ISTQB: Certified Tester Foundation Level (CTFL) – 2011

Six Sigma Green Belt Certification – 2003

 

S/W Languages                              Java, J2EE, COBOL, COBOL II, CICS, JCL, FILEAID, PANAPT, LIBRARIAN,  Easytrieve, SQL, C, C++, VC++, JSF, JSP, HTML, XML, VB, ASP, .NET, UNIX Shell Scripts, Crystal Reports and MS Office

 

Scaled Agile Framework – SAFe training (2013), Certified Scrum Master training (2013), STAR East Conference (2011), Five Levels of Leadership (2011), Blue Print (2010), Quality Management Program, SQA, Quality Center (9.2, 10.0 and ALM), Test Director, QT Pro, Change Acceleration Process (CAP^TM), Basic Essential Leadership Skills, Fundamentals of Project Management, Rational Unified Process (RUP) Essentials, RUP Requisite Pro, RUP Mastering Requirements management with Use Cases, RUP Clearcase, RUP Clearquest, ITG Fundamentals, ITG Managing Work, ITG Financial Management, ITG Project Management, Primavera Project Management, Accord standards, Mainframe. 

 

Legal resident with Employment Authorization (EAD) for working for any employer in the USA. Green Card approval in progress (I-485).

èReferences available upon request.