James Thompson

James Thompson, PMP, MBA, CSM, ITIL v.3

 

105 North Mockingbird Circle, Cedar Creek (Austin), TX 78612, United States of America

Best Contact Number:  512-581-7055 ● [email protected]

Linkedin.com:  https:/www.linkedin.com/pub/james-l-thompson-pmp-csm-executive-mba/1/264/a84

 

Summary Of Qualifications

An energetic, organized, self-motivated IT professional with 15+ years experience managing/supporting technology, managing IT related projects, training professionals, managing staff, and liaising with vendors, IT staff, clients, and administration to increase service levels, reduce costs, and maximize revenue/efficiencies for the external and internal customer.

TECHNOLOGY EXPERTISE

 

Administration Tools and Methodologies: MS Project, Visio, Project Server, Project Office, SharePoint, Remedy, Risk Management, Release Management, Change Management, Peregrine, Lotus Notes, Agile Development, Software Delivery Life Cycle – (SDLC); SOX Compliance, ITIL, Six Sigma, Project Management Institute Methodology, Power Point, Excel, Outlook, Word, Service Now, Clarity, Kaizen, HP Service Center, Waterfall Development and Infrastructure Implementation, SCRUM Development, SCRUM-Kaizen deployment, Data Center consolidations, migrations, and transitions, Disaster Recovery, Website Development tools

 

Operating Systems and Database Platforms: Windows (NT, XP, 2003, Vista, Windows 7, Windows 8), Oracle Enterprise One, Macintosh, AIX, Windows Server (2000, 2003, 2008, 2012), DB2, SQL, Informix, VMWARE, Microsoft Virtual Server, Android (4.4.12 and previous versions), Visual Source Safe, SQL, Denodo, Oracle (11i and previous versions), Linux, Unix, Informix, Sun Solaris, SAN and NAS Administration, VMWare, Exchange, Microsoft Active Directory

 

Network and Telecom: Routers/Switches (installation, configuration, and administration), Network Architecture Design, VNC, Fiber installations, Voice over IP, PBX, Network Monitoring tools, Network Outage Notification Tools, Point to Point administration

 

EXPERIENCE

 

Systems Made Simple (Department of Veteran Affairs), Austin, Texas                                   11/2014 to 3/2015

IT Project Manager/Program Manager - Contract

• Managed acquisition and transition project of the Enterprise Monitoring Application at my recommendation used by the Department of Veteran Affairs Health Care System from Harris Corporation to be owned and managed by the Department of Veteran Affairs resulting in saving the Department of Veteran Affairs $1 million dollars of annual service renewal contracts with Harris Corporation
• Provided IT consultation on Software Development and Technical Architecture Solution and Design with respect to its platform based upon BMC ADDM, SQL, Oracle, Computer Associates BSI, AIX, Windows and VMWare utilizing standard PMBOK practices of requirements gathering, Project Charter creation, monitoring and controlling etc using Clarity and Microsoft Project to determine the whereabouts of the project.

 

IBM, Austin, Texas, Regular Employee                                                                                        8/2010 to 8/2014

IT Project Manager/Program Manager

• Accounts/Projects I managed at IBM included the following customers:  State of Texas (SOT) Department of Information Resources Data Center Consolidation Program of 26 agencies, Health Net IT Infrastructure Stabilization Program/Kaiser Permanente IT Rehabilitation and Treatment Program
• Utilized Kaizen process improvement methodology to maximize efficiencies for transition, migration, server builds, and decommission of assets which increased server builds and decommission of assets speeds by 33% resulting in increased profits for IBM and client satisfaction for the State of Texas Agencies
• Managed approximately 50+ IT Programs and Projects of various sizes, scope (anything from mainframe upgrades, data center moves, Agile Software Development, Cloud Projects, SAP, Infrastructure Projects, Disaster Recovery Projects, Process Improvement Projects, Training Projects, Software projects) and durations successfully for Health Net and Kaiser-Permanente resulting in high customer satisfaction ratings for IBM from the customer and high earnings for IBM from my efforts and out of the box strategies I presented to IBM leadership. Travelled to Los Angeles weekly to implement the Cloud project for Kaiser-Permanente resulting in high client satisfaction scores for IBM and provided Kaiser with Infrastructure on Demand.
• Managed global matrixed teams and a team of 15 Project Managers to consolidate 26 State of Texas agencies into two 100,000+ square foot data centers with Disaster Recovery capabilities

 

James Thompson                                                                                                                                Page 2

 

Austin Community College, Austin, Texas, Regular Employee                                                                  7/2009-6/2010

IT Project Management Professor

• Taught IT Project Management concepts based upon the PMBOK 4th edition, Kathy Schwalbe’s IT Project Management textbook, and my life experiences to class sizes ranging from 10 to 30 students

 

Thompson Technical Consulting, Austin, Texas, Self Employed                                                               4/2005–4/2010

Senior IT Project Management Consultant/IT Consultant                                                                                         

• Managed large, complex, software development and infrastructure projects for large firms including Hewlett Packard Inc, Austin-Bergstrom International Airport, Bank of America, Dell Inc, Home Depot, Inc, Texas Parks and Wildlife, and ACS Dataline (SEE PAGE 3 FOR IT PROJECT ACCOMPLISHMENTS AND DETAILS AT CLIENT SITES)
• Utilized standard software products (e.g. Clarity, Visio, Microsoft Project, Project Server, Remedy, HP Service Center, Microsoft Office, Lotus Notes, Project Office, SharePoint, VMware, Oracle, Linux, Unix,
  Sun Solaris, ) and methodologies (e.g. Agile development, Waterfall, Six Sigma, Disaster Recovery, SOX compliance, Kaizen, Agile, ITIL, Project Management Institute(PMI/PMP)) relevant to IT project management, IT management, change/release management, scheduling, asset management, IT procurements, budget management, hosting, project accounting, and communications to deliver IT related projects within budget and ahead of schedule
• Managed the implementation of applications across all phases of the Software Delivery Life Cycle (Initiation/Planning, Requirement gathering and analysis, Design, Coding, Testing, Validating, Deployment, Training, Project Closure); managed system report and interface designs, testing, implementation, maintenance, and control over data systems
• Managed the RFP/RFI process when necessary to deliver projects that would be better served by being outsourced
• Supervised the project management of junior project management and technical staff to create immediate positive impacts within IT projects to produce desired outcomes and deliverables
• Gathered and documented requirements from project stakeholders to deliver project expectations
• Developed procedures for projects and implemented them with staff; created and managed the budget for operational functions; managed scope creep, factored in risk management, quality of product, and time delivery expectations
• Published and maintained project documentation; including task lists, scope, assignments, requirements, issues list,
  implementation schedules, individual task and deliverable progress trackers, progress updates, communication plans, Work Breakdown Structures (WBS), risk management plans, and other project related components

 

Unisys Inc, SSR2, Austin, Texas, Regular Employee                                                                              12/2000-4/2005

IT Manager/Infrastructure and Software Development Project Manager

• Supported a portfolio for a 4½-year, $750 million hardware, software, network, and infrastructure government systems Managed Services program/contract as a regular employee while attending Texas State University awarded to Unisys, Inc., IBM, Inc., and Boeing, Inc., from start to finish for the United States Transportation Security Administration and the United States Department of Homeland Security (DHS) globally within budget and ahead of schedule
• Managed multiple third-party subcontractors, human capital, and budget in accordance with project plan to deliver IT projects ahead of schedule and within budget
• Managed IT staff levels, performance appraisals, and evaluations of 55 technical team members
• Provided technical guidance to clients and staff on Microsoft Project, Disaster Recovery Services, Active Directory, Remedy, Peregrine, ITIL Standards, Exchange, Lotus Notes, Project Web Access, Windows Server 2000/2003, Project Server, VNC, Visio, and Windows NT/2000/2003, Process Improvement Methodologies, and SOX compliance
• Utilized ITIL standards, SOX compliance, and standard IT Project Management practices which resulted in providing all the technical needs to establish the Department of Homeland Security after the 9/11/2001 attack at the direction of President George W. Bush and DHS Director Tom Ridge (About Tom Ridge), More Information about contract award to Unisys can be found by clicking here

 

SITEL, Inc, Abilene, Texas – Regular employment                                                                      8/1998-11/2000

IT Operations and Customer Service Manager                                                                                                    

• Managed 45 people to support desktops, routers, switches, and telecom for a 225 seat call center producing a 98% up time of all seats within the call center for 15 months

 

James Thompson                                                                                                                                Page 3

 

 

Military

 

United States Air Force, Dyess Air Force Base, Abilene, Texas                                                                8/1994-8/1998

Network/Systems Administrator • Aerospace Engineer

• Managed multiple deployment projects of staff and equipment to Kuwait during Desert Shield
• Provided network/IT technical assistance for Executive Staff and above producing a 99% up time within the 8th Bomb Squadron at Dyess Air Force Base
• Analyzed schematics and wiring diagrams as a Aerospace Engineer to resolve electrical/mechanical/instrument problems on B-1 Bomber and C-130 aircraft

 

*Desert Shield War Time Active Duty Veteran

 

Education

 

Texas State University, San Marcos, TX                                                                                               December 2004

Bachelor of Business Administration in Management

 

Colorado Technical University, Colorado Springs, CO                                                                              August 2008

Masters in Business Administration with emphasis in Business Administration, 3.67 GPA

 

 

CERTIFICATIONS

 

PMP (Project Management Professional from PMI) 2007, CompTIA A+ Certified Hardware/Software Technical Professional 2003, Change Management 2008, ITIL v3, Certified Scrum Master (CSM) 2015

 

 

AFFILIATIONS

 

Member of Toastmasters; Big Brothers, Big Sisters of America; Bikers Against Child Abuse; and the Project Management Institute

 

Thompson Technical Consulting

Client list at Thompson Technical Consulting:

 

Home Depot, Inc., Austin, Texas                                                                                                               12/2008-7/2009

IT Project Manager- Contract assignment ended when work was completed

• Consulted with 17 Application Teams, technical project team members (Technical Architects, DB2 DBAs), and all levels of management as IT Project Manager to schedule refresh of 1422 instances of DB2 version 9.1 and below across the enterprise within 25% of the projected time duration of the contract.

 

Hewlett Packard, Inc., Austin, Texas                                                                                                       3/2007-1/2008                                                                                                                                                                               

IT Program Manager - Contract assignment ended when work was completed

• Collaborated with 5 subcontractors and a site manager to create and manage the budget and schedule for the completion of an $85 million data center in Austin, Texas within 9 months managing IT staff and work crews on a 7/24 schedule. Provided technical guidance on disaster recovery services, network topology, infrastructure requirements (i.e. heat load, power requirements), configuration of servers, switches and routers installed in 6500 racks, Wi-Fi installations, and telecom (Avaya, PBX, VOIP – Voice over IP) installations throughout the 100,000 square foot data center.  Completed a financial audit and discovery of 15 million dollars of overcharges by our Network (CAT 5/6) fiber provider resulting in a credit to the project.

 

Applied Network Security, Inc., Austin, Texas                                                                                    11/2006-2/2007             IT Infrastructure Project Manager/Architect - Contract assignment ended when work was completed

• Provided consultation for Austin-Bergstrom’s airport technical architecture and security plan design.  Updated architecture lay out to represent new network drops, security camera locations, and connections to the City’s Dark Fiber.  The scope of work performed at Austin Bergstrom airport resulted in a  60% increase of the City of Austin’s network availability for city employees and a 85% increase in security visibility utilizing ATZ cameras around the airport baggage terminals, airport terminals, MIS building, airport runways, Airport Police Station, and all entrance/exit points within the airport.

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Dell, Inc., Austin, Texas                                                                                                                             2/2006-11/2006                                                                                                                                                                    

IT Project Manager/Infrastructure Project Manager/Software Release Manager

Contract assignment ended when work was completed

• Managed software development projects throughout the Software Delivery Life Cycle (SDLC) focusing on business requirements and return on investment analysis. Managed two migration projects from Oracle 9i to Oracle 10G for CMM Level 2 and SOX compliance. Captured multiple hardware environments using Visio and designed new clusters for these environments. Managed asset needs considering capacity planning of hardware requirements for multiple applications. Created and managed Change Management and release processes for software and hardware releases within Dell IT utilizing the ITIL Methodology.  Managed, designed, and planned network infrastructures supporting application requirement needs for the internal/external customer, while controlling the need for lab space using VMware, and Web Logic Farms, saving Dell $200,000 in physical servers

 

ACS Dataline, Inc., Austin, Texas                                                                                                  4/2005-2/2006

IT Infrastructure Program Manager - Contract assignment ended when work was completed                                                                                                                               

• Managed and supervised a $4 million Cisco Systems network refresh program for 530 Bank of America sites in the Midwest region from inception through completion. Effectively managed all project deliverables, 2 project coordinators, 45 field technicians, and 10 vendors throughout project to bring project ahead of schedule resulting in an additional 6 million dollars of business awarded to ACS Dataline on the West coast.  Completed a financial audit and return of approximately $65,000 of Cisco routers and switches to EDS which provided a credit directly to the project and my employer.