MK Balaji

Over 11 years of experience encompassing technology, program, product and growth. Currently working as a Technical Program Manager tranforming a team of 150+ into being Agile. Freshdesk - Google supported SaaS organization is servicing over 80,000+ customers globally. Additionally acting as a fulcrum between technology and business while enabling and executing adoption of agile best practices to increase velocity, business value, quality and predictability. Before Freshdesk was a founding member managing , Growth, Strategy and Program for a "GOOGLE mentored and an IIM incubated startup - Frilp. Frilp was also rated one among the top 25 start ups in the world by CNBC. Data driven and customer focus in every step. Experience of working in a corporate service setup , an agile product setup, a nascent startup setup and a rocket ship startup. Experience of building a high energy team ground up. Strongly motivated to explore and understand the bigger picture. That explains the conscious effort to work on technology, quality assurance , product / program management, release management and growth strategy to understand end to end from product creation to delivery. Strong track record in building, leading & streamlining delivery models of teams to align with business & customer needs Experience in enhancing product planning & release management mechanisms to enhance quality & faster ROI.