Emily Forbes
My certifications
About
Results-driven delivery and customer success leader for mid- to enterprise accounts within the SaaS and digital technology industries. Acts as the primary point of contact and advocate, analyzing data and trends from multiple sources and presents recommendations for best practices and opportunities. Maintains, retains, and increases revenue streams to achieve maximum ROI potential. Expert at developing deep client relationships through excellent service, enabling product adoption, and building trust. Provides oversight, support and strategic business plans while collaborating with internal teams to ensure operational performance.
My extensive client-facing background managing software implementations, user experience design projects, custom website launches, mobile app development, and complex system integrations provides a solid foundation to understand the customer journey and and deliver value and success beyond day-to-day tactics. Special expertise in mitigating risk, strategic planning, and negotiation.
Gallup Clifton Top 5 Strengths Finder Results:
1) Communication
2) Woo (“Win Others Over”)
3) Empathy
4) Developing Others
5) Responsibility
Platforms, Technologies & Specialties Managed:
• User Experience (UX) Design
• Dev Ops
• SaaS: Salesforce, Celonis, Chekt, Reskued, Nosherie
• Mobile: iOS, Android
• Web: PHP, .NET, Azure, Python, Ruby on Rails, HTML/CSS, Node JS/React, Javascript, Wordpress
• Quality Assurance (QA) and Accessibility
Software & Tools:
• Microsoft Office Suite, Atlassian Suite (JIRA, Confluence & Trello), Slack, Aha!, Basecamp, ClickUp, and Smartsheet
Experience and services
-
Career history
- 2024-07-01 - present - ServiceNow (Principal Engagement Manager)
- 2011-08-01 - 2012-10-31 - Carmichael Lynch (Associate Digital Producer)
- 2012-10-01 - 2013-06-14 - Fallon (Digital Producer)
- 2013-07-01 - 2014-06-30 - Riley Hayes Advertising (Lead Digital Producer)
- 2014-08-30 - 2017-08-31 - The Nerdery (Software Project Manager)
- 2017-09-01 - 2018-05-11 - The Nerdery (Sr. Software Project Manager)
- 2021-12-15 - 2022-12-02 - Celonis (Customer Success Senior Manager)
- 2023-04-03 - 2023-09-29 - Cargill (Customer Success Consultant)